FAQs
Can I book an appointment to design my hat in person?
Yes! We offer in-person appointments at our Laguna Beach studio. For those unable to visit us, we also provide virtual consultations, ensuring you have a personalized and seamless experience no matter where you are. In person appointments are scheduled for 2.5 hours. The initial consultation lasts 45–60 minutes, where we’ll discuss your hat, choose the shape, style, and accessories. Then, we get to work while grab a coffee, take a dip in the ocean or grab lunch in the area. Most hats are completed same day, depending on the customizations. For additional styling or embroidery, we may ask that you pick up your hat within a few days after your appointment to allow time for those final personalized touches.
Do you offer consultations if I’m not ready to create a hat yet?
Yes! You can book a complimentary 45-minute hat consultation where we’ll explore hat options, take your measurements, and discuss your vision. This gives you time to consider your choices before deciding how you'd like to proceed.
Can I book an appointment to bring my own hat in for customization or a consultation?
Absolutely! You can schedule an appointment to bring your hat in for a customization consultation. We’ll discuss your ideas, explore embellishment options, and go over any adjustments you’d like to make to create a personalized piece that reflects your style. Please select Hat Restoration & Revival when booking. Appointments are 45 minutes.
What materials do you use to make your hats?
We use high-quality fur felt made from wool, rabbit and beaver blends, offering durability, softness, and a luxurious finish. Every material is hand-selected to ensure your hat is built to last.
Can I customize an existing Lucky Cowboy design?
Yes! If you see a design you love, we can tailor it to suit your preferences, from colors to details. Or, we can start from scratch to create something entirely unique.
What is included in the customization package?
Our Scout & Ranger hats include the below.
Signature Customization Package
1 Swiss Velvet Ribbon Band
3 wraps (linen, cotton, suede, silk and denim ribbon wraps)
2 large feathers or 4 small feathers
1 Pin
1 Hat Stud Charm
2 handpicked charms
1 Playing card
2 Matches
1 Matchbook
4 Embroidered Stitches
3 branded characters
1 small area illustrative hand-burning
Additional add-ons are available for purchase, and specialty sourcing is available upon request.
Our Stetson Western Collection hats are available for purchase as is or can include our Stetson Customization Package for a $100 add on.
2 wraps (linen, cotton, suede, silk and denim ribbon wraps)
2 large feathers or 4 small feathers
1 Pin
1 Hat Stud Charm
2 handpicked charms
1 Playing card
2 Matches
1 Matchbook
4 Embroidered Stitches
3 branded characters
1 small area illustrative hand-burning.
Additional add-ons are available for purchase, and specialty sourcing is available upon request.
Do you offer gift cards?
Yes! A Lucky Cowboy gift card is the perfect way to give someone the gift of a one-of-a-kind hat experience.
How do I care for my Lucky Cowboy hat?
We provide detailed care instructions with every hat to help you keep it looking its best. Regular brushing and proper storage are key to preserving its shape and quality.
What’s your return or exchange policy?
Due to the custom nature of our hats, all sales are final. However, we’re committed to your satisfaction—if there’s an issue, please contact us, and we’ll work to make it right.
What is your payment policy?
A $50 deposit is required to confirm your appointment, with the remaining balance due upon completion.
Deposits are credited back to the purchase at the time of your appointment. We accept all major credit cards. Payments are non-refundable once production has begun, due to the personalized nature of our work.
How can I contact you with additional questions?
Feel free to reach out via our contact page, and we’ll be happy to assist you!
What if my Lucky Cowboy hat becomes damaged or loses its shape?
Life happens, and sometimes hats take a hit. Bring your Lucky Cowboy hat back to us for an evaluation—we’ll always reshape it free of charge. Your hat is made to be a lifelong companion, and we’re here to help keep it looking its best.
Do you offer offsite events or events at your space?
Yes! Whether you’re looking to host a unique team-building experience, a creative workshop, or a special event, we offer both offsite events and events hosted at our Laguna Beach space. Contact us to discuss your vision, and we’ll craft a memorable experience that reflects the spirit of Lucky Cowboy.
Do you offer specialty details for custom hats?
Yes, we love bringing unique touches to every creation. If you have a special request for details—whether it’s a specific color, accessory, or something completely one-of-a-kind—send it our way! We’ll do our best to source the perfect elements to make your hat even more personal and extraordinary.
Do you offer both women's and men's hats?
Yes, we offer custom hats for both women and men. Whether you're looking for something bold, classic, or somewhere in between, we’ll create a piece that fits your personal style and stands the test of time.
Do you offer custom hats for weddings?
Absolutely! From milestone celebrations to everyday adventures, we create custom hats for any occasion. Whether you’re marking a special moment or simply expressing your individuality, we’ll craft a piece that’s uniquely you.
What sizes do you carry?
We offer hats in 6 7/8, 7, 7 1/8, 7 1/4, 7 3/8 and 7 1/2 and can specialty order from 6 1/2 to 8. Hats can be shaped and fitted to most head sizes, but please send any special sizing requests prior to your appointment to ensure the perfect fit.
Can I book an appointment to design my hat online?
Yes! You can easily book an appointment to design your custom hat online. Simply click our booking link to choose a time that works best for you, and we’ll begin creating your one-of-a-kind piece.